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ABOUT US

Why Shop With Us?

When you shop with ukbigbuy.com, you'll choose from brand name consumer electronics the industry's top names at great prices. But that's just the beginning. You'll find emerging technologies as well, because at the end of the day, we love what we sell.

Here are just a few of the reasons why you should shop with us:

  • We treat every customer with respect. We consider every transaction of critical importance.
  • We offer the industry's highest-quality products at the lowest-possible prices.
  • We back every product with a rock-solid satisfaction guarantee.
  • We have established BUYING POWER, which means we can buy products at prices far below our competition and pass the savings along to you.
  • We offer our customers frequent updates on new products arriving daily at our online store.
  • We offer corporate and government customers instant bids, competitive prices and quick delivery.

Website Security Guarantee

All orders and transactions involving release of personal information is encrypted using the latest 128-bit SSL encryption technology. Encryption is a process by which we use software to scramble your credit card number and personal information so that they're unreadable by anyone but ukbigbuy.com, Inc. We are so confident in our security systems that we can provide our Website Security Guarantee will provide coverage against unauthorized charges on your credit card. In the unlikely event that your credit card company holds you liable for any unauthorized charges to your account resulting from your online purchases at ukbigbuy.com, we will cover your liability up to £50.

In the highly unlikely event that you discover unauthorized charges on your credit card within 60 days of your purchase on the Ukbigbuy.com website, here's how you can redeem your claim:

Promptly contact your credit card company and report the unauthorized charges. You should ask to speak to a representative of the company's fraud department. They can inform you of the company's fraud claim process and determine whether or not to charge you a personal liability fee (normally £50).

If your credit card company: (a) determines that the charges were fraudulent charges resulting from your online purchase at Ukbigbuy.com, and (b) holds you liable for any of the unauthorized charges, contact us immediately. For your convenience, you can contact us by e-mail or by mail. In order to help you, we will need the following information:

  • Your name
  • Daytime phone number
  • Billing address
  • A copy of the credit card statement in question (please circle fraud charges)
  • Proof of your credit card company's fraud determination and liability fee
  • A description of the incident

Send an e-mail to info@ukbigbuy.com or post your letter to:

Ukbigbuy.com

1st Floor, 6-8 City Road, Edgbaston, Birmingham, B16 0HG, United Kingdom

About The Company

ukbigbuy.com was established to serve the needs of customers to find the best electronic priced products online, and today we are fast becoming one of the industry's top consumer product retailers. But our success has been built on a simple principle: take care of every customer like they were a member of our family. From the beginning, our top priority was to provide unmatched customer care and to help our customers understand how technology could help them. We've always invited intelligent, courteous men and women to staff our call centre; to answer your questions, make recommendations and deliver solutions. We stock our web site with the latest products, the best deals and information to help you decide for yourself. We are proud of each and every member of our staff, because they make the difference.

Just because we offer guarantee lowest price doesn't mean we skimp on service. In fact, it is because we take care of our customers and you continue to support us with your business that we're able to use our buying power to get you the best deals.

So when you call us or log onto our web site, you're doing business with a company that is enthusiastic about consumer electronics, and about matching our customers with the items that they need.

Business-To-Business Excellence

Business customers have very specific requirements for doing business. The demands of business must be handled by a group of professionals who know the ropes-who have been there, and who can meet deadlines that, well, seem impossible. ukbigbuy.com's Business-To-Business sales team has many years of hands-on experience serving the needs of business customers. Our Business Group has grown because of our service and pricing industry. We understand that business customers are concerned with price during these times when you must maximize your investment, but we also realize that service is the most important component of the relationship. For business customers, ukbigbuy.com is ready to serve. I invite you to contact our team (of dedicated account managers) when your business needs attention to detail and the right products at the lowest prices in the industry.

Business customers have unique needs. It takes a well-trained, well-connected group to serve those needs with efficiency and professionalism. ukbigbuy.com's Business-To-Business group has been carefully selected and trained to work with businesses of all sizes and shapes. They can handle special billing, pricing, shipping, a number of other corporate issues. You can't put a price tag on knowledge, and our agents have completed hundreds of hours of product training, so that you can rely on our expertise. I invite you to contact one of our Account Managers and see for yourself that quality service and pricing is what we are all about.

We Know Our Products!

We're proud to have the most knowledgeable telephone sales staff in the industry. Training is the key. The bottom line is that when you call, you'll talk to people who can help you get through what can sometimes be a maze of technology. 

Our Web Site Makes Shopping Convenient

Our Web team sees to it that ukbigbuy.com's inventory of ever expanding list of products are on-line and available with just a couple of clicks. Most team members have come up through the ranks at ukbigbuy.com, gaining invaluable experience and unique insight into our customers and how they want to be treated whether on the phone, or on the Internet.