COMPANY DETAILS & INFORMATION
UKBIGBUY.COM is a trading name of NEW AGE CLOTHING LTD
| Registered Company Name: | NEW AGE CLOTHING LTD T/A UKBIGBUY.COM |
| Registered Company Address: | 91 Soho Hill, Hockley, Birmingham, B19 1AY |
| Trading Address: | 1st Floor, 6-8 City Road Edgbaston, Birmingham B16 0HG |
| Registered Company Number: | 07203630 |
| Contact Number: | 0121 454 7589 |
| Contact Email: | info@ukbigbuy.com |
RETURNS
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ukbigbuy.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ukbigbuy.com and send your item to: ukbigbuy.com, 1st Floor, 6-8 City Road Edgbaston, Birmingham B16 0HG, Birmingham, B16 0HG, United Kingdom.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
NOTE!!! : NEVER INSTRUCT THE COURIER COMPANY TO LEAVE IN A "SAFE PLACE" AS BY DOING SO, IF THE PARCEL(S) ARE LOST OR STOLEN, THEN THE LIABILITY WOULD BE SHIFTED TO YOU FROM THE COURIER
To return your product, you should mail your product to: ukbigbuy.com, 1st Floor, 6-8 City Road Edgbaston, Birmingham B16 0HG, Birmingham, B16 0HG, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
TERMS & CONDITIONS
Introduction
New Age Clothing Ltd (“UKBIGBUY.COM”) provides website features to you subject to the following conditions. Please read our website carefully. By visiting or shopping at UKBIGBUY.COM, you agree to accept and be bound by these conditions, which include the other policies posted on this website, as modified from time to time.
Copyright Notice
All content included on our website (including the text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software) and the compilation of all such content that is used on this website is the property of UKBIGBUY.COM or its content suppliers, and is protected by applicable copyright laws.
Trademark Notice
UKBIGBUY.COM is our trademark and may not be used in connection with any other product or service that does not belong to UKBIGBUY.COM or that may cause confusion among customers or in any manner that disparages or discredits UKBIGBUY.COM. The same restrictions on use apply to other trademarks, not belonging to UKBIGBUY.COM, that appear on our website but which are the property of their respective owners, who may or may not be connected to UKBIGBUY.COM.
Electronic Communications
When you visit or send e-mails to UKBIGBUY.COM, you are communicating with UKBIGBUY.COM electronically. You consent to receive communications from UKBIGBUY.COM electronically. UKBIGBUY.COM will communicate with you by e-mail or by posting notices on the UKBIGBUY.COM website. You agree that all conditions, agreements, notices, disclosures and other communications provided to you electronically satisfy any requirement that such communications be in writing.
License To Use And Site Access
UKBIGBUY.COM grants a limited license to access and make personal use of this website and prohibits any download (except for page caching) or modification of any or all of it, except with the express prior written consent ofUKBIGBUY.COM. This license does not include any collection, use, resale or commercial use of this website or the website content, any derivative use of this website or its content, any downloading or copying of account information for the benefit of another person, or any use of any data gathering and extraction tools. This website, or any part, may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express prior written consent of UKBIGBUY.COM. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of UKBIGBUY.COM without the express written consent of UKBIGBUY.COM. You may not use any meta tags or any other "hidden text" that may have reference to UKBIGBUY.COM 's name or trademarks without the express written consent of UKBIGBUY.COM. Any unauthorized use terminates the license granted by UKBIGBUY.COM for the use of the website. You are granted a limited, revocable, and nonexclusive right to create and maintain a hyperlink to the home page of UKBIGBUY.COM only where this link does not portray UKBIGBUY.COM, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any UKBIGBUY.COM logo or other proprietary graphic or trademark as part of the link without the express written permission of UKBIGBUY.COM.
Enforcement
UKBIGBUY.COM reserves the right to investigate and prosecute violations of any part of the Conditions of Use to the fullest extent of the law; in doing so, UKBIGBUY.COM may involve and cooperate with law enforcement authorities in prosecuting users. You acknowledge that UKBIGBUY.COM has no obligation to monitor your access to or use of the website UKBIGBUY.COM, but reserves the right to do so for purpose of operating the website UKBIGBUY.COM, to ensure your compliance with the Conditions of Use or to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body.
Product Descriptions
UKBIGBUY.COM makes every effort to make our product descriptions as accurate as possible. However, UKBIGBUY.COM does not warrant that the product descriptions or other content found on the website is accurate, complete, reliable, current or error-free. If you receive a product fromUKBIGBUY.COM that is not as described, your sole remedy is to return it in an unused condition in accordance with our condition on Cancellation, Returns and Refunds.
Pricing
UKBIGBUY.COM cannot confirm the price of an item until you place your order. Whilst UKBIGBUY.COM makes every effort to make our pricing as accurate as possible, some items found listed on our website may be mispriced; if the correct price for an item is actually higher than your ordered price, UKBIGBUY.COM will, at our own discretion, either contact you for further details before shipping or cancel your order and notify you of such cancellation.
Order Placement And Import
By placing an order with UKBIGBUY.COM, you accept all responsibility for ensuring that your purchase can be imported in accordance with the laws of the country to which you have requested UKBIGBUY.COM to ship your purchase and you also agree that you are the sole importer for the purchase of your product for all purposes, including but not limited to customs regulations, copyright and trademark laws and you agree to comply with all laws and regulations of the country in which the goods are received. To this end, you acknowledge and agree that UKBIGBUY.COM's role is limited to procuring your purchased products in The UK and other regions, and making these products available through the website to you for purchase in The UK and for your import to your country. Under no circumstances will UKBIGBUY.COM be party to the import of such products nor will UKBIGBUY.COM be responsible for any liability arising under the laws of any country other than The UK for the import and sale of products available on the site, including without limitation customs regulations and customs holds, detentions and seizures and copyright and trademark laws. Customers outside The UK authorizeUKBIGBUY.COM to make arrangements for customs clearance on their behalf for the purchases made. Customs clearance procedures may mandate the opening and inspection of cross-border deliveries.
Availability and Delivery
NOTE!!! : NEVER INSTRUCT THE COURIER COMPANY TO LEAVE IN A "SAFE PLACE" AS BY DOING SO, IF THE PARCEL(S) ARE LOST OR STOLEN, THEN THE LIABILITY WOULD BE SHIFTED TO YOU FROM THE COURIER
Information displayed on this site relating to availability is subject to change by us without notice.
We cannot guarantee permanent or continuous availability of all products on this site. All orders are subject to availability at all times. We deliver within the United Kingdom only.
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order on the site.
Delivery will be made according to the information on the product pages after your order is accepted.
We are not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the products. It is your responsibility to contact the post office or courier company as applicable to arrange the collection or delivery of products that could not be delivered because you were unavailable.
Payment For Purchases
Payment for the ordered items is due at the time the order is acknowledged. UKBIGBUY.COM offers, at the point of checkout, offers bank deposit and paypal other popular payment methods for will be available soon. You will accept responsibility to pay all costs and fees in connection with your ordered items in relation to the use of the payment method of your choice. In the event of any unauthorized transactions made to your payment account by a third party, you will be responsible for the amounts billed. Where payment for purchase(s) on our website is not settled to UKBIGBUY.COM, you will agree to pay all amounts due to UKBIGBUY.COM upon demand.
Order Acceptance
Placing an order with, or making a payment to, UKBIGBUY.COM represents your offer to us to make a purchase of the ordered items. UKBIGBUY.COM will email you acknowledgement of your offer to confirm your order details. The offer of your purchase will be accepted by UKBIGBUY.COM when we dispatch the product to you and e-mail you confirmation of this, as represented by a dispatch email. In the event your order includes multiple items, any item(s) included in your offer of purchase that are not dispatched and not included in the dispatch email, will not be included in the acceptance of your offer of purchase for those affected items.
Passage of Risk
NOTE!!! : NEVER INSTRUCT THE COURIER COMPANY TO LEAVE IN A "SAFE PLACE" AS BY DOING SO, IF THE PARCEL(S) ARE LOST OR STOLEN, THEN THE LIABILITY WOULD BE SHITED TO YOU FROM THE COURIER.
All items purchased from, and have payment settled to, UKBIGBUY.COM are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon delivery to the carrier selected by, UKBIGBUY.COM to deliver your order. Where you are eligible for a refund for returned item(s), UKBIGBUY.COM does not take title to the returned item(s) until the item(s) arrives at our prescribed Returns Address along with the proper authorization and completed form. At UKBIGBUY.COM does not take title to the refunded item.
Cancellation, Returns and Refunds
You can submit cancellation requests by e-mail for your order at any time prior to the dispatch. Where the dispatch has been made, you may request for a refund up to 7 days after the goods are delivered; to submit the request, simply email us to start the process. Where you are eligible for a refund, UKBIGBUY.COM will provide authorization and a returns address if appropriate. Most requests, that are within the 7 day period and that are (i) for new unopened items or (ii) found to be faulty will be eligible for a refund. Goods returned for refund must be in their original condition with all original packing, accessories and included materials. You must take all due reasonable care of the goods and return them in its original and undamaged condition. Where purchases are opened and are of usable software, consumable goods, or items impacted by hygiene, such items will not be eligible for refund. You agree to bear the costs of returning the item(s). The cost incurred in returning the item(s) may be eligible for reimbursement where the item(s) are found to be defective and if proper authorization from UKBIGBUY.COM is sought and provided prior to the return of the item(s).
Product Warranties
All electronic products are supplied with a 12-months manufacturer’s warranty, from date of purchase (unless otherwise stated in the product description). All NON Electronic items only have a 3 month warranty (such as Hoverkarts, Hoverbikes). Proof of purchase must be provided as a pre-condition for eligibility for a warranty repair. Where a fault with your product occurs after 7-days of delivery and within the provided warranty period, you will need to submit a request to us "the warranty provider" for authorization of a repair, replacement or refund (at the absolute discretion of UKBIGBUY) for your product. To begin the process of requesting eligibility and authorization, simply contact us by sending us a email to info@ukbigbuy.com along with your Name, Address, Order Number.